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FAQS

How will my order be delivered to me?

Your order will be dispatched to you via a good courier service , if not delivered at the predecided time , it will be speed posted to you

How will I know if my order is placed successfully?

Once your order is successfully placed, you will receive a confirmation email. This mail will have all the details related to your order. If you are a registered user, you can view your order details on My Account -> My Orders if you have placed the order using your account.

Do you take orders over phone?

Yes. We do take orders over the phone. You can reach out to us on

I tried placing an order using my credit card but it isn’t working. Can you help me place an order?

In case your debit/credit card isn’t working while you are trying to place an order, choose alternate payment methods like UPI/Net Banking etc given on the website. You can also connect on the customer care number where you will be guided to other safe payment methods.

I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

As the first step , we would kindly request to you please check your bank/credit card account to ensure if the payment has been debited.. If your account has been debited after a payment failure, it is normally rolled back by the Payment gateways within 5 business days. The time taken can vary from bank to bank and we unfortunately won’t be able to expedite this process. Please check with your bank for more details.
If your bank informs you otherwise kindly let us know. If the money has been credited to our account we would dispatch your order on same day or initiate refund within 3 days

Can I add an item to my order after I have placed my order?

Unfortunately no, however you can simply place another order which can be shipped along with your previous order.

How long will it take for my order to arrive?

On placing your order, you will receive a confirmation email with the summary of the order and the estimated time of delivery to your location. Usually in India it takes 3 to 4 working days and for overseas it takes 6 to 8 working days for an order to get delivered. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails regularly for such updates.

I have placed an order but it does not appear in ‘My Account' section?

Every time you place an order it will definitely appear in your account. Though it might happen for it to take some time due to a technical snag. In case you don’t see it, you can drop a mail at lucknowchikanemporiumofficial@gmail.com or contact us on +91 94 15 001217 for the same.

How Do I Cancel My Order?

You can drop a mail at lucknowchikanemporiumofficial@gmail.com or call us on +91 94 15 001217, +91 93 05 672864 to cancel your order.

When and how can I cancel an order?

You cannot cancel your order once dispatched.

What do the different order statuses mean?

• Processing: We have received authorization from the payment gateway and are processing your order.
• Shipped: Your order has been shipped out of our warehouse and is on its way to your delivery location.
• Complete: Your order has been delivered at your specified delivery location.
• Canceled: The order was canceled.

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